At YewKart Shopping App (“the App”), we strive to provide a seamless shopping experience for our customers. We understand that there may be situations where you need to cancel an order or request a refund. This Refund and Cancellation Policy outlines our procedures and guidelines for cancellations and refunds:

1. Order Cancellation:

• Customers can cancel their orders placed through the YewKart Shopping App within [insert number] hours of order placement, provided that the order has not been shipped or processed by the seller.
• To cancel an order, customers must log in to their YewKart account, navigate to the Order History section, and select the option to cancel the specific order.
• Once an order has been canceled successfully, any payment made for the order will be refunded to the original payment method used during checkout.

2. Refund Eligibility:

• Refunds are issued in accordance with the terms and conditions specified by the seller of the product.
• Refunds may be provided under the following circumstances:
  • Product not delivered within the specified delivery timeframe.
  • Product received is damaged, defective, or not as described.
  • Product returned unused and in its original packaging within [insert number] days of receipt.
• Refunds are not provided for:
  • Change of mind or buyer’s remorse.
  • Products damaged due to mishandling or misuse by the customer.
  • Products with missing or tampered packaging.

3. Refund Process:

• To request a refund, customers must log in to their YewKart account, navigate to the Order History section, and select the option to initiate a refund for the specific order.
• Customers may be required to provide supporting documentation, such as photographs of damaged products, to facilitate the refund process.
• Once a refund request is submitted, our customer support team will review the request and communicate the outcome to the customer within [insert number] business days.
• Refunds will be processed to the original payment method used during checkout. The processing time for refunds may vary depending on the payment provider and bank.

4. Contact Us:

• If you have any questions or concerns regarding our Refund and Cancellation Policy or need assistance with canceling an order or requesting a refund, please contact our customer support team at info@yewtec.com

This Refund and Cancellation Policy serves as a guide for customers using the YewKart Shopping App and outlines the procedures and conditions for canceling orders and requesting refunds.